Help - General Questions
RETURNS & EXCHANGES
Ailyak Clothing takes pride in offering the highest quality product, fastest turnaround and friendliest customer service. If you have any problems with merchandise purchased from us, please feel free to contact our Customer Service team at any time. You may return most stock items within 10 days of delivery for a full refund or exchange and 30 days to exchange for anything else offered on the website.
Please note this is not valid for items marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
Consumable Products: We do not accept returns on consumable products that have been used, including perfume, cosmetics, and other beauty products.
Shipping Charges: Shipping charges on expedited orders are not refundable.
Holiday Returns: During the Holiday season (Nov. 1st – Dec 25th), we will only accept returns as long as received by January 15th.
Damaged Items: If you receive an item that is damaged, please contact customer service immediately to arrange the exchange of said item.
All returns will be credited to the original form of payment. Your credit card account will be credited upon processing of the returned item(s), and your credit from Ailyak Clothing should appear on your next statement. Please allow 10-12 business days for receipt and processing of your return..
RETURN & EXCHANGE CONDITIONS
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
Shoes: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
Swimwear and lingerie: Please try on over underwear for sanitary reasons. Do not remove protective slip.
Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.
DETAILS FOR ANY EXCHANGE OR RETURN
Indicate on your invoice whether you are exchanging or returning the item(s).
For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
Ailyak Clothing warranties all products for the first 60 days from the time of purchase. After 60 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an un-repairable product after 60 days unless the Brand-Designer is willing to replace or reimburse the product at this time.
Please email us at firstname.lastname@example.org to start your return.
ORDERS & PAYMENTS
Accepted Payment Methods
Ailyak Clothing (Ailyakdna.com) accepts the following forms of payment: Visa, MasterCard, American Express, Discover, JCB, China Union Pay, Diners Club, PayPal, Afterpay, Apple Pay, Urban Outfitters Gift Cards and Urban Outfitters Store Merchandise Gift Cards.
If your payment method was declined, you may have entered your information incorrectly or there may be other issues with the card like a passed expiration date or insufficient funds. Please try a new payment method and contact your financial institution for more information if you continue to experience difficulties with your payment.
*Please note, PayPal is unavailable to customers in Turkey.
When you place an order on Ailyak Clothing (Ailyakdna.com), your credit or debit card is initially authorized (not charged) to ensure funds for the order are available. This authorization hold (not charge) will occur every 7 business days until your order ships. You will be charged when your order, or a portion of your order, has shipped. You will only be charged for the items that are shipped, along with applicable shipping and tax rates.
We are required to collect sales tax in all states as required. The tax rate applied to your order will generally be the combined state and local rate for the address to which your order is shipped. We are required to collect tax on shipping charges when applicable. We are also required to collect tax in Puerto Rico and Australia.